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Hello Ruby. Thank you for reaching EMOTIV. Please send an email to support@emotiv.com so we can better assist. Please provide more information about the issue. Send screenshots in the email if possible. We look forward to your follow up.
Hello Xiangjin. Thank you for reaching EMOTIV and for reporting this issue. For us to better assist you, please send an email to support@emotiv.com. We would be requesting for more information from you to better assess the situation. We look forward to your follow-up.
Hello Luis, Thank you for your question. Please send us an email through support@emotiv.com and provide us with more information about your project and what you are tryingot achieve so we can provide solutions. Looking forward to hearing back from you.
Hello! we do not have this type of platform. Most customers who create their and would like to share with the community are welcome to post here.
Hello Fernando. Thank you for your post. You can find the Contact quality data in the exported .csv file. Here is teh link on the manual for the CSV guide – https://emotiv.gitbook.io/emotivpro-v3/managing-your-eeg-data-recordings/exporting-an-eeg-data-recording/csv-files
Hope this helps. Let us know if you need anything else.
Hello Ahenk. Thank you for this post. Kindly email us at support@emotiv.com so we can further assist you.
March 7, 2023 at 11:09 pm in reply to: How to view Emotiv BrainViz once acquired from the Emotiv site. #1504Hello Aulakh, Thank you for reporting this issue. I believe you already have a ticket with our support staff and they have responded. Please let us know if you need further assistance.
Hello Simone, Thank you for your question. Yes, the replacement sensors will work with the Insight 2.0.
February 10, 2023 at 2:25 am in reply to: Node-red motion sensor ONLY outputs Gyroscope X axis #1383Hello! Thank you for your post. We are currently working on updating our BCI Node-Red Motion Nodes. We will send updates on our website once we have released the new version. At the moment, the system will not work with the new Headset models. If yo have other questions, please send us an email- support@emotiv.com
February 8, 2023 at 12:14 am in reply to: Changing sampling rate of Emotiv Epch Flex on Emotiv Pro #1382hello! Thank you for your post. FLEX headsets have no option for 256 Hz. This is only available for EPOC X.
January 28, 2023 at 11:22 pm in reply to: Unable to connect Emotiv Epoc + to python and collect data #1379Hello! thank you for this post. Kindly email us at support@emotiv.com so we can better assist you. Looking forward to your follow-up.
Hello! Thank you for your post. Please contact support@emotiv.com for assistance. We can help with this concern.
Hello, Dr Diler. Thank you for your message. Kindly send us an email to support@emotiv.com and we would be happy to introduce you to the proper point person to further assist you. We look forward to hearing back from you.
Hello!
EEG quality (EQ) is the new feature we have recently added to EmotivPRO software. The EQ map is measuring the quality of the brain signal for each sensor, and it takes into account movement, noise, signal amplitude, and many other parameters that make it much more sensitive. It is totally normal for the EQ to flicker and it DOES take time for the signal to settle, so adjust each sensor individually, sit still and wait patiently for 3-5 seconds. If the signal flickers green at any point, it’s likely the signal is good, but it is imperative to sit still to see if it maintains the green.
In general, EQ is designed to give a quick way to understand and evaluate the raw EEG signal for those who do not have a trained eye. Expect the EQ to flicker as the experiment runs and the participant moves and for this output to be reflected in your PRO export. A consistently low EQ score may mean up to 3 sensors are showing significant noise or artifacts. It is expected that the EQ signal will flicker – this is an indication that we are detecting movement, noise, or other interferences that mean the brain signal is not perfect. To reiterate, it behaves very differently to CQ and it is NOT expected to remain steady at all moments in the recording, particularly if people are not sitting still.
If your sensors remain orange or red, ensure your hair is out of the way, the sensor is touching the scalp and there is enough prime fluid, gel, or saline solution. You can refer to this link for more information about our CQ and EQ. If you have any additional questions in the meantime, feel free to let me know!
- This reply was modified 1 year, 12 months ago by luckham jerill.
Hello! Thank you for your post. You can refer to this link regarding the EEG quality score fluctuations – https://www.emotiv.com/knowledge-base/why-does-the-quality-of-my-eeg-flicker/ IF you have other concerns or follow up, kindly email us at support@emotiv.com
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