How to view Emotiv BrainViz once acquired from the Emotiv site.

[GUALINI GIANMARCO]

Salutations.
I purchased the Emotiv Brain Viz product but I cannot understand why I cannot view the software despite having an Emotiv Insight device.
By starting Emotiv Luncher in the account section, it turns out that I have Emotiv BrainViz but when I try to open this application from the apps section, I get the message that I have to buy the product. Yet if I log in to the emotiv website in the order section, the order status is completed.

[luckham jerill]

Hello Gianmarco. Thank you for your message.  I believe you have reached out to our support team regarding this concern and this issue is now resolved.  If you need further assistance, please do not hesitate to message us again.

[GUALINI GIANMARCO]

I confirm what you said. Thanks for your availability and goodbye.

[Aulakh Cat]

Hi – I have had the same issues for a few months – and support keeps telling me the same thing – but when I launch – even after deleting and reinstalling it tells me the trial is over.  I really hope this gets resolved.

[luckham jerill]

Hello Aulakh,  Thank you for reporting this issue. I believe you already have a ticket with our support staff and they have responded.  Please let us know if you need further assistance.

[Borges Nick]

I’m having the same issue.  What was the fix?

[Pete Scott]

Yes, I agree – it would be nice if support would comment on what the fix is here. I’ve run into the same *frustrating* issue, i.e. you decide to buy the application only to have it fail over and over saying your trial has expired. Reboot. Uninstall, reinstall. Nothing works.

[Pete Scott]

Hi Cat, hopefully you got this figured out by now? Any tips you could share?

Thanks

Scott

[Nguyen Emy]

Hi All! If you have purchased the BrainViz License successfully, make sure you log yourself out of Emotiv Launcher application and log back in to refresh the license authentication process and you should be able to access the app properly then.

[Author]

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