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Viewing 15 posts - 1 through 15 (of 131 total)
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  • in reply to: Battery problem #1921
    luckham jerill
    Participant
      @starex12-6058fa0f16135

      Hello, Ivan.  Thank you for following up.  We apologize for the delay in addressing your concerns. Kindly check your emails again to see if you received a response from us on Dec 4, 2023. We will also check our records and address your issue with urgency. We appreciate your patience. We will continue to assist you via the support ticket through email.

       

      in reply to: issue with OSC broadcast #1807
      luckham jerill
      Participant
        @starex12-6058fa0f16135

        Hello, Mehta Ali. Kindly send an email to support@emotiv.com so we can better assist you.  Looking forward to your follow-up.

        in reply to: Mobile authentication issues #1778
        luckham jerill
        Participant
          @starex12-6058fa0f16135

          Hello Senxiang. Thank you for your question. Kindly email support@emotiv.com so we can assist you better. Kindly include screenshots of the issues you are having with the software.  We look forward to hearing back from you.

          luckham jerill
          Participant
            @starex12-6058fa0f16135

            Hello Choi. Please send an email to support@emotiv.com for refund requests. Thank you and we look forward to your follow-up.

            in reply to: Error connecting BCI2000 with Emotive EPOC #1763
            luckham jerill
            Participant
              @starex12-6058fa0f16135

              Hello V Nigama,  Thank you for your post. Out team is investigating this issue.  Kindly email us directly at support@emotiv.com so we can directly respond to your concern.  Looking forward to your follow-up.

              in reply to: Wow – Nobody from Emotiv Monitors These Forums #1760
              luckham jerill
              Participant
                @starex12-6058fa0f16135

                <p style=”text-align: left;”>Hello Winston.  We appreciate your honest feedback. We are continuously working on improving our products and services.  Kindly email us at support@emotiv.com and we will address your concern with urgency.  Looking forward to your follow-up.</p>

                in reply to: emotiv license error #1744
                luckham jerill
                Participant
                  @starex12-6058fa0f16135

                  Hello Park.  Thank you for your post. You need to have access to the raw EEG API. Please contact EMOTIV support – support@emotiv.com for further assistance.

                  in reply to: Student license Refund #1736
                  luckham jerill
                  Participant
                    @starex12-6058fa0f16135

                    Hello Zhou. Thank you for your post.  Kindly email us at hello@emotiv.com and we can assist from there.  Looking forward to your follow-up.

                    in reply to: Emotiv EEG Signal Quality Fluctuation, #1735
                    luckham jerill
                    Participant
                      @starex12-6058fa0f16135

                      Hello!  Thank you for your reply.  The EQ map is measuring the quality of the brain signal for each sensor, and it takes into account movement, noise, signal amplitude, and many other parameters that make it much more sensitive. It is totally normal for the EQ to flicker when you move. You can continue your recording but you have to take into account that part of the EEG data is muscle movement.

                       

                      in reply to: Advice for buying EMOTIV devices #1671
                      luckham jerill
                      Participant
                        @starex12-6058fa0f16135

                        Hello Antonella.  Thank you for your post.  Please send us an email to support@emotiv.com. Please provide more information about your project requirements, like the type of brain data you want to acquire for the project, how long are you expecting to finish the project, etc.  We look forward to hearing back from you.

                        in reply to: capturing output of example python OSC script #1663
                        luckham jerill
                        Participant
                          @starex12-6058fa0f16135

                          Hello Sebastian,

                          Thank you for your post.   Please try the script below:

                          # Regular expression to match lines with “lift”
                          lift_pattern = re.compile(r’/com/lift:\s+\((\d+\.\d+)\)’)

                          # Function to extract data values
                          def extract_lift_values(stream_data):
                          lift_values = []
                          lines = stream_data.strip().split(‘\n’)
                          for line in lines:
                          match = lift_pattern.search(line)
                          if match:
                          lift_value = float(match.group(1))
                          lift_values.append(lift_value)
                          return lift_values

                          # Call the function to get the lift values from the stream
                          lift_values = extract_lift_values(stream)
                          print(lift_values)
                          `

                           

                          in reply to: mental detections limit. #1640
                          luckham jerill
                          Participant
                            @starex12-6058fa0f16135

                            hello Fayard. Thank you for the question. At the moment, you can only set your application to use 4 Mental Commands.

                            in reply to: Metrics #1629
                            luckham jerill
                            Participant
                              @starex12-6058fa0f16135

                              Hello Jordan.  Thank you for your post. Kindly send us an email  – support@emotiv.com and we can provide the definitions of the Metrics.  Looking forward to your follow-up.

                              in reply to: EmotivPro Student License number of connected PC #1611
                              luckham jerill
                              Participant
                                @starex12-6058fa0f16135

                                Hello Nunzio,

                                 

                                Thank you for getting back to us.  YOu can buy another Student PRO license and you also have the option to add another SEAT in your existing license. Just go to MY ACCOUT>Subscriptions

                                in reply to: EmotivPro Student License number of connected PC #1607
                                luckham jerill
                                Participant
                                  @starex12-6058fa0f16135

                                  Hello! Thank you for your post.  For one seat of Student PRO license, you may install the software on one computer. If you need to have it installed on multiple computers, you need to add more seats or buy more licenses.  Please send an email to support@emotiv.com so we can further assist you. Looking forward to your follow up.

                                Viewing 15 posts - 1 through 15 (of 131 total)