[luckham jerill]

Hello Patrick,

Thank you for your patience.  Website order page is not working.  Please try to complete your order and if you need further assistance, please let us know.

[luckham jerill]

Hello Patrick,

Thank you for reporting this issue. Our web support team is looking into the issue.  If you need further assistance, please don’t hesitate to contact us via email – support@emotiv.com.

[luckham jerill]

Hello Batuhan,  Thank you for your message. Please contact support@emotiv.com or we can continue to assist you with the tickets that you have already submitted.

[luckham jerill]

Hello Bin, Thank you for your message. Kindly contact support@emotiv.com for further assistance.

[luckham jerill]

@Godwin,  You mentioned you are using Mac, so are you using a USB adapter to plug the USB dongle into it? If yes, the USB adapter might be causing the fluatuations.

 

[luckham jerill]

Hello Godwin,

 

Thank you for your post.  Kindly contact support directly through our email – support@emotiv.com.  We will be requesting a sample .csv  file with about 3-4 minute recording. Kindly email as well the software you are using and the version.  We look forward to your follow-up.

 

[luckham jerill]

Hello Michael,  Thank you for getting back to us. Please send an email to support@emotiv.com and we can help reset your password.

If you have other questions, please don’t hesitate to contact us.

[luckham jerill]

Hello Michael,

Thank you for your questions.

For your first question, please refer this document: https:<wbr />/<wbr />/github<wbr />.com<wbr />/Emotiv<wbr />/opensoundcontrol<wbr />/tree<wbr />/master.  BCI_OCS currently supports Facial Expression , Mental Commands and Perfomance Metrics data streams.  For Raw EEG API, you need to have the paid version of the EmotivPRO license and have access to Raw EEG API, which you can just apply for when you already have the active subscription.

For your second question, perhaps you have installed packages globally. Here is a hint how to track them down https:<wbr />/<wbr />/stackoverflow<wbr />.com<wbr />/a<wbr />/5926706
Different streaming data should run equally fast and has the same sense of “realtime”, but there is different of how many sample data are coming from Cortex.  For reference, please see the document for more information https:<wbr />/<wbr />/flows<wbr />.nodered<wbr />.org<wbr />/node<wbr />/node<wbr />-red<wbr />-contrib<wbr />-emotiv<wbr />-bci in the “Output” section.

Hope this helps.  Please don’t hesitate to contact us if you have further questions.

 

[luckham jerill]

Hello!  Thank you for your question.

EEG Quality (EQ) has been built to give you an easy way to assess whether you are recording high-quality brain signals or not. Basically, it is a scoring system for the quality of the signal in each sensor. It is not meant to stay at 100% all the time. If you have a lot of movement (artefact) this will affect the EEG quality, when you have other wireless /bluetooth devices near the headset, this can also cause noise and affect the EEG quality. I have also had this experience with my EPOC X headset. Try to keep still for about 10 seconds and you will see that the EEG quality score will remain good, because there not so many movements. But if you start moving your arms, like to adjust headset or type, it will drop the again. If you can have someone help with working the computer so the wearer of the headset can avoid moving. You can still do your recording despite the fluctuating EEG Quality score. You just need to account for the artefacts and noise when processing your data. If you have other questions, please let me know.

[luckham jerill]

Hello!  Thank you for your question.  EMOTIV technology is sufficient in creating a machine-learning algorithm as we have already developed our own detection algorithms and brain activity pattern recognition technology. EMOTIV can detect activity across the main cortices of the brain which is crucial to obtain high-quality data. For further discussion, please contact our support team at hello@emotiv.com so we can get more information about how you would like to use the technology and what we can offer.

We look forward to hearing back from you.

 

 

[luckham jerill]

Hello Bibek.  Thank you for your question.  You can try this string:

import mne
import numpy as np
import pandas as pd

df = pd.read_csv(“<path to psychopy_recording>.csv.gz”)
for c in df.columns:
print(c)

eeg_channels = [‘AF3’, ‘T7’, ‘Pz’, ‘T8’, ‘AF4’] # get from the columns printed above
sampling_frequency = 1 / (df[‘timestamp’][df.shape[0]-1] – df[‘timestamp’][df.shape[0]-2])
print(eeg_channels)
ch_types = [‘eeg’] * len(eeg_channels)
info = mne.create_info(eeg_channels, ch_types=ch_types, sfreq=sampling_frequency)
info.set_montage(‘standard_1020’)

data = np.array(df.loc[:,eeg_channels])
mne_object = mne.io.RawArray(data.T, info)
mne_object.plot(show_scrollbars=False, show_scalebars=False)

[luckham jerill]

Hello, Tobias. Thank you for your question.  Please contact our support team at hello@emotiv.com so we can better assist you.  Please provide more details about your headset, like the order number and serial number, and how you were connecting your headset to the software when this error occured.  We look forward to your follow-up.

[luckham jerill]

Hello Ryan,

Thank you for your question.

Please try to switch the electrode on AF3 with another sensor.  If you have the primer fluid, please use a drop or two to moisten the gummy tips of all the sensors especially the one on the top left ear.

Here are a few more guides to help get good contact quality with INSIGHT Headest:
<ul class=”epkb-articles eckb-articles-ordering active”>
<li class=”epkb-article-level-2 “><span class=”eckb-article-title article_underline_effect”>How to get good contact quality with INSIGHT?</span>
<li class=”epkb-article-level-2 “><span class=”eckb-article-title article_underline_effect”>What is the thumb-bridge troubleshooting test for INSIGHT headset functionality?</span>

If you are still experiencing Contact Quality issues with the headset, please send an email to support@emotiv.com with a video showing the contact quality screen and you performing the Thumb Bridge test.

 

 

[luckham jerill]

Hello Tsai,

 

Thank you for your message. YOu can create your own applications leveraging on EMOTIV’s Mental Command algorithms. Kindly check our Developer page of the System Development Kit called CORTEX. You can also create your own applications using Node-RED toolbox.

Hope this helps.  If you need anything else, please let us know.

 

[luckham jerill]

Hello Orozco,

Thank you for your message and feedback. We will certainly look into improving our platform for more convenience for users.

Please send an email to support@emotiv.com so they can reallocate your device allowance. Please provide your EMOTIV ID so we can take a look at your account.

If you need anything else else, please let me know.

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