Forum Software Installation and Troubleshooting Unable to Deactive Seats / Licenses

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  • #719
    Orozco Malachy
    Participant
    @orozcom-613a2d900b174

    How do I deactivate my licenses or seats on previous machines? I did some testing at home, and now I’m at work and I can’t deactivate my license on my home machine.

    There is very little documentation that is easy to find in terms of how the licensing process actually works.

    It would be great if it worked like Waves – the audio effects company. There’s a centralised app that handles all licensing between all locations.

    Any help would be appreciated.

    #720
    luckham jerill
    Participant
    @starex12-6058fa0f16135

    Hello Orozco,

    Thank you for your message and feedback. We will certainly look into improving our platform for more convenience for users.

    Please send an email to support@emotiv.com so they can reallocate your device allowance. Please provide your EMOTIV ID so we can take a look at your account.

    If you need anything else else, please let me know.

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