Student license Refund

[Zhou Jiahuan]

Hello, I have encountered a problem and would greatly appreciate your help. I previously purchased a EmotivPRO Student (Monthly) license, but my classmate logged into my account and mistakenly upgraded the license to a standard-monthly license, and the status of this standard license is “Pending Cancellation”. My Emotiv account is currently unable to use EmotivPro. My classmate used my bundled credit card to purchase the standard license without my consent, which made me feel helpless. I am a student with no income, and $60.96 is my living expenses for two weeks. Therefore, I want to cancel the standard license and maintain the student(Monthly) license, request a refund of $60.96. Please help me!

• This topic was modified 1 year, 3 months ago by Zhou Jiahuan.

[luckham jerill]

Hello Zhou. Thank you for your post.  Kindly email us at hello@emotiv.com and we can assist from there.  Looking forward to your follow-up.

[Zhou Jiahuan]

Hi, I sent a email to hello@emotiv.com on September 5th, but no one replied to me. I send another email today. Could you please help me handle it as soon as possible. thanks!!!!
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• This reply was modified 1 year, 3 months ago by Zhou Jiahuan.
• This reply was modified 1 year, 3 months ago by Zhou Jiahuan.
• This reply was modified 1 year, 3 months ago by Zhou Jiahuan.

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