no Contact/eeg quality at sensor AF4

[Riffnaller-Schiefer Andreas]

Hello,

For a few days now, I have problems with the AF4 sensor, which I never had before… I don’t receive any data, (e.g about contact/eeg quality)… I tried using a different sensors for AF4 but the issue remained… I also know this link https://www.emotiv.com/knowledge-base/how-do-i-clean-the-insight-headset-and-sensors/ for cleaning the sensors, and I tried cleaning  them but unfortunately without any success… I was thinking about cleaning the contact between the sensor and the headset, but was unsure how to clean it…. Can I clean it with e.g liquid isopropanol?  And does anybody have any other advice for this issue?

Thanks!

[luckham jerill]

Hello Andreas,

Thank you for getting back to us.

Here are some tips to get good contact quality with Insight Headset – https://www.emotiv.com/knowledge-base/how-to-get-good-contact-quality-with-insight/

If the AF4 sensor is still not responding, you can test the functionality of Insight headset by using the thumb-bridge test – https://www.emotiv.com/knowledge-base/what-is-the-thumb-bridge-troubleshooting-test-for-insight-headset-functionality/. If the sensor is not responsive, please email us a video showing you doing the Thumb-bridge test and show us the contact quality page as well. You can email us at support@emotiv.com.

[Author]

Posts