Forum Hardware EPOC X Connecting and Troubleshooting Multiple problems “EPOC X”

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  • #600
    Gomez Ricardo Javier
    Participant
    @ricardog-60ae7038c16f6

    Last month I bought 3 x Epocs, all three have failed after only 5 days of use.

    The first one turns off only a few seconds after turning it on, it has a 100% charged battery

    The second and third devices stopped working, the F7 electrode did not connect doing all the correct procedures, the rest of the electrodes work correctly.

    I am in the middle of some big projects and the times are very short counting the delivery times of the devices. it has been a bad experience with this Epoc X device model

    #603
    luckham jerill
    Participant
    @starex12-6058fa0f16135

    Hello Ricardo,

    Thank you for your message here.  We apologize for any inconvenience this may have caused. We are already working with the tech support team on the email tickets that you have raised.  We will update you via email.

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