Multiple problems “EPOC X”

[Gomez Ricardo Javier]

Last month I bought 3 x Epocs, all three have failed after only 5 days of use.

The first one turns off only a few seconds after turning it on, it has a 100% charged battery

The second and third devices stopped working, the F7 electrode did not connect doing all the correct procedures, the rest of the electrodes work correctly.

I am in the middle of some big projects and the times are very short counting the delivery times of the devices. it has been a bad experience with this Epoc X device model

[luckham jerill]

Hello Ricardo,

Thank you for your message here.  We apologize for any inconvenience this may have caused. We are already working with the tech support team on the email tickets that you have raised.  We will update you via email.

[li ruby]

What is the problem and how to operat it

Show this prompt  “reconnect  headset with bluetooth  to continue  firmware  update”

[luckham jerill]

Hello Ruby. Thank you for your message. Kindly send us an email to support@emotiv.com so we can better assist you. We look forward to hearing back from you.

[Bekiari Penelope]

 

I am reaching out for technical assistance regarding the Epoc X, as I am experiencing persistent issues with the EEG signal. While I am able to connect the device successfully and achieve 100% contact quality, the EEG signal quality remains at zero. Despite multiple fresh installations of the firmware via both USB and Bluetooth, the device becomes unresponsive unexpectedly.Would it be possible to escalate this matter to the appropriate hardware/software support team for further troubleshooting? I would greatly appreciate any guidance, diagnostic steps, or potential solutions you could provide.

[Henriquez Gabriela]

Estoy buscando asistencia técnica con respecto al Epoc X, ya que estoy experimentando problemas con uno de los electrodos que presenta desprendimiento del mismo , quería saber si esto se debe a que tenemos tiempo sin usarlo y si esto se podría presentar en los otros electrodos .

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