EMOTIV Insight Sensor Problem

[Zheng Songyi]

Hi,

My device has the sensor problem, one of the sensor cannot get signal. In fact, my device sensor still not work even I try to clean it, or use thumb test.

Is Emotiv has repair store at any location? Where can I send my device to if I want to repair the Emotiv device?

[luckham jerill]

Hello Zheng,

Thank you for your message. Please send us an email to support@emotiv.com so we can assist in providing solutions for hardware support.

[Yıldırım Ozge Ceylin]

Hi,

My device has a sensor issue, and I’ve only had it for a month. Initially, I was able to connect to all the sensors, but now one of them shows constantly fluctuating contact quality that never stabilizes. I’ve cleaned the sensor and tried the thumb test, but it still doesn’t work.

 

Is Emotiv has repair store at any location? Where can I send my device to if I want to repair the Emotiv device?

[Author]

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