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  • #587
    Riffnaller-Schiefer Andreas
    Participant
    @tug-cgv-60985757b0f22

    Hello!

    I built a unity application using Emotiv Insight… But since this morning, when I try to connect to my headset, there is an error with the authorization and I don’t know why… In the console it just says “Something went wrong. Please authorize again to proceed” and then “MessageErrorReceived: code -32109″… My license should be valid, since I also used it yesterday without any authorization problems….

    thanks in advance !

    #588
    luckham jerill
    Participant
    @starex12-6058fa0f16135

    Hello Andreas,

    Thank you for your question.

    May we know what your operating system please.

    Please logout of EMOTIV APP and log back in again. The unity example will authorize again. If the issue still happen. Please email support@emotiv.com and send us the cortex log.

    Log path on Windows
    C:\ProgramData\Emotiv\Cortex\v2\logs

    Log path on Mac
    “/Library/Application Support/Emotiv/Cortex/v2/logs”

    Looking forward to your follow up.

    #589
    luckham jerill
    Participant
    @starex12-6058fa0f16135

    Hello Andreas,

    As a follow-up, please develop a request to authorize() API again when receiving this error.

    #609
    Riffnaller-Schiefer Andreas
    Participant
    @tug-cgv-60985757b0f22

    Hello!

    A simple logout and login resolved the issue. Thank you for your fast help!

     

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