Hello Miickel,
Thank you for your question. May I know which software it is you are logging in please and your operating system. Kindly send an email to support team – support@emotiv.com, so we can create a ticket for you. Please email us a video of what is happening to your system when you log in.
Our software are designed to be used with our softwar only. It won’t work with external helmet/headset/device. If you would like to develop your own apps to work with our existing technology, we have Cortex API, our system development kit.