[wallick jesse]

I understand that you’re experiencing issues with your Emotiv headset and would like to return it. According to Emotiv’s Refund Policy, all hardware and accessories (except for EPOC Flex Gel Sensors and Caps) may be returned within 60 days from the date of receipt for a refund, minus shipping and handling, and any applicable restocking fee. If the product is defective or received Dead on Arrival (DOA), you may be eligible for a full refund or exchange within 15 days from the date of receipt.

To proceed with the return, you should contact Emotiv Support directly. They will provide you with the necessary instructions and determine whether the product is DOA. If it is, they will arrange for a replacement or issue a refund as per their policy.

Remember, the shipping fees for the return will be your responsibility, and if the product is not defective or DOA, a restocking fee of up to 25% of the purchase price may apply.

For the poor EEG signal issue, it might be helpful to ensure that the sensors are properly connected and the headset is correctly fitted. Sometimes, adjusting the fit or cleaning the sensors can improve the signal quality maximtimeclock. If you’ve already tried troubleshooting without success, reaching out to Emotiv Support is the best course of action.

Here’s a summary of the steps you should take:

Contact Emotiv Support for assistance with the EEG signal issue.
If you decide to return the headset, ask for the return instructions and address.
Return the headset within the specified period (60 days for a general return, 15 days if DOA).
Be prepared for possible restocking fees and shipping costs unless the product is DOA.
I hope this helps, and you’re able to resolve the issue with your headset soon.

[wallick jesse]

I’m sorry to hear about your experience with Emotiv’s customer support. According to Emotiv’s refund policy, hardware and accessories (except for EPOC Flex Gel Sensors and Caps) may be returned within 60 days from the date of receipt for a refund less shipping and handling, and any applicable restocking fee. If the product is Dead on Arrival (DOA), it may be returned for a full refund or exchange within 15 days from the date of receipt.

If you’re nearing the end of the 60-day return window, I would recommend reaching out to Emotiv’s customer support directly once more. You can contact them via the email address provided on their support page. It’s important to communicate your issue clearly and mention that you are within the return window but have not received adequate support.

If you do not receive a response promptly, considering the time-sensitive nature of your issue, you might want to escalate the matter by reaching out through any additional contact methods they have provided, such as a phone number or a different email address. Keep a record of all your communications with customer support, as this will be useful if you need to provide evidence of your attempts to contact them.

Remember to check their Refund Policy and Support Page for any updates or changes to the process. I hope this information helps and that your issue gets resolved soon.

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