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Could you provide a screenshot of the error?
Clarification: I am not Emotiv support, I am just a user and I was interested in your post.
I’m also planning to purchase a license and would like to avoid the same problem/error.
As far as I know, the Lab Streaming Layer (LSL) is only available for the “Performance” Tier of the License.
Personally, I have not purchased or used that Tier of the license, so I cannot confirm anything for you.
“but I haven’t received a response from Emotiv support yet”
I haven’t had a response lately either. But maybe they are very busy lately? I don’t know.
So I guess we’ll just have to keep waiting for someone from support to respond, or wait for some customer/user who’s just browsing this forum to see this post.