Unable to launch app after installation on Ubuntu 18.04

[Sonawani Shubham]

Hi, I was successfully able to install the app using the following command

>  sudo dpkg -i Emotiv-Installer-v3.2.3-amd64-beta.deb

However, I can not launch from a terminal or directly from a GUI application.

Any help regarding debugging is highly appreciated!

Thank you!

– Shubham

[luckham jerill]

Hello Shubham,

Thank you for your post.  Please send us the status of cortex service to our email -nsupport@emotiv.com.

sudo systemctl <span class="hljs-built_in">status</span> cortex

[Sonawani Shubham]

Hi Luckham,

Thanks for your reply.
After executing

sudo systemctl status cortex

This is the output I got in terminal

● cortex.service - Emotiv Cortex Service
Loaded: loaded (/etc/systemd/system/cortex.service; enabled; vendor preset: enabled)
Active: failed (Result: exit-code) since Sat 2022-04-30 12:58:58 MST; 3 days ago
Process: 1823 ExecStart=/usr/local/emotivapps/bin/CortexService --backend systemd (code=exited, status=1/FAILURE)
Main PID: 1823 (code=exited, status=1/FAILURE)
Apr 30 12:58:58 en4166249l systemd[1]: cortex.service: Service hold-off time over, scheduling restart.
Apr 30 12:58:58 en4166249l systemd[1]: cortex.service: Scheduled restart job, restart counter is at 5.
Apr 30 12:58:58 en4166249l systemd[1]: Stopped Emotiv Cortex Service.
Apr 30 12:58:58 en4166249l systemd[1]: cortex.service: Start request repeated too quickly.
Apr 30 12:58:58 en4166249l systemd[1]: cortex.service: Failed with result 'exit-code'.
Apr 30 12:58:58 en4166249l systemd[1]: Failed to start Emotiv Cortex Service.


Thanks!

-Shubham

[luckham jerill]

Hello Shubham,  Thank you for the informaation.  Please send us an email to support@emotiv.com so we can further assist you.

Looking forward to your follow up

 

[Author]

Posts