I have EmotivPRO, for weeks my team and I have tried to obtain the focus and stress metrics, the emotivpro does not show these metrics, it should be noted that all the electrodes are with high communication quality (they light green – 100%).
We have tried to contact support and they tell us that it is a problem with the machine learning algorithm, it has not solved the problem for us. Please we ask you to help us find a quick solution, we pay for a program that was sold as functional, not for a program with algorithm problems
Please ask for help to solve this problem, since we are in the middle of several large projects and this impacts us economically and in the performance of our results and analysis.
