The billing address was entered incorrectly. – EMOTIV Forum

Tagged: account problem; cancel a subscription

This topic has 0 replies, 1 voice, and was last updated 19 hours, 59 minutes ago by LIN Mingyi.

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September 18, 2026 at 4:52 pm #2989
LIN Mingyi
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@linmingyi-6aad69c8d199d
I registered an account using Email A and linked it with my Emotiv ID.
<p style=”text-align: left;”>Afterwards, I purchased a $149/month data license with Email A. However, I mistakenly filled in the contact email as Email B and did not click the account setup link to set a password. This has caused the following problem:</p>
I want to cancel the subscription now. When I log in with Email A, I cannot find my subscription (the order is bound to Email B).

I tried logging in with Email B but failed, so I cannot cancel the subscription. I selected “Forgot Password”, yet no password reset email was delivered to Email B.

I need to locate the subscription bound to Email B and cancel it to stop recurring monthly charges. Please advise how I can resolve this.
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