I’m sorry to hear about your experience with Emotiv’s customer support. According to Emotiv’s refund policy, hardware and accessories (except for EPOC Flex Gel Sensors and Caps) may be returned within 60 days from the date of receipt for a refund less shipping and handling, and any applicable restocking fee. If the product is Dead on Arrival (DOA), it may be returned for a full refund or exchange within 15 days from the date of receipt.
If you’re nearing the end of the 60-day return window, I would recommend reaching out to Emotiv’s customer support directly once more. You can contact them via the email address provided on their support page. It’s important to communicate your issue clearly and mention that you are within the return window but have not received adequate support.
If you do not receive a response promptly, considering the time-sensitive nature of your issue, you might want to escalate the matter by reaching out through any additional contact methods they have provided, such as a phone number or a different email address. Keep a record of all your communications with customer support, as this will be useful if you need to provide evidence of your attempts to contact them.
Remember to check their Refund Policy and Support Page for any updates or changes to the process. I hope this information helps and that your issue gets resolved soon.
